Clinical governance

Our governance commitment

Seen holds itself to the same rigorous clinical standards as an educational health service should. Every piece of content — every question, every results explanation, every piece of guidance — is reviewed by Australian clinicians before publication and reviewed again at minimum quarterly. We have a formal escalation pathway for safety concerns. We publish our standards openly. And we engage external accountability.

The editorial board

Our editorial board comprises six practising Australian clinicians: paediatricians, GPs, psychologists, occupational therapists, and speech pathologists. All are current registrants with their relevant regulatory body (AHPRA, RANZCP, RACP, etc.). All are named publicly on our editorial board page. All disclose financial interests and conflicts of interest annually. None of them are shareholders in Seen, and none receive equity or success-linked bonuses for approving content. Their job is to say "change this, rewrite this, or we don't publish." And we listen.

Review cycle

Every clinical page on this site is reviewed by at least two board members at minimum once every quarter. Every page carries a "last reviewed" date and the initials of the reviewing clinician. That clinician is contactable and accountable. If a clinician leaves the board, they remain identifiable and their review history remains public.

Safety features in the walk-through

The walk-through includes built-in safety gates. If a parent's answers suggest acute distress (self-harm, suicidal ideation, severe regression, or acute safety concerns), the walk-through pauses. We don't continue to 'results'. Instead, we direct them to their GP, the Kids Helpline, Lifeline, or 000 — depending on the flag. We do not attempt to de-escalate or provide mental-health support ourselves.

What we never do

Risk escalation pathway

If a parent flags a concern about a page ("this is wrong"), or a clinician raises a safety issue, or we discover a factual error, here's what happens:

1. The concern reaches our editorial chair within 24 hours.
2. If there's a clinical risk, the page is taken offline or paused within 1 hour.
3. At least two board members review the concern within 48 hours.
4. We either correct the error, clarify the text, or provide a formal response explaining why the content stands.
5. The resolution is logged in our public transparency report.

Incident transparency

We publish a quarterly transparency log of any flagged issues and how we responded. This log is anonymised (no personal details) but specific enough that clinicians and parents can see we take safety seriously. The log is published on our website.

Raising a concern

If you think something on this site is wrong, unclear, or unsafe:

• Parents: email hello@knowmykid.com.au
• Clinicians: email clinical@knowmykid.com.au
• Editorial concerns: email editorial@knowmykid.com.au

We respond within 3 business days. We take every message seriously.

External accountability

We engage an independent external clinician annually to review our entire governance system — our board composition, our review processes, our escalation pathway, and our published standards. Their report (anonymised where appropriate) informs our year-on-year improvements. We don't do this because the law requires it. We do it because it matters.