Accessibility

Our commitment.

Seen is committed to WCAG 2.2 AA accessibility. That means our site must be perceivable, operable, understandable, and robust for users of all abilities — people with vision loss, hearing loss, motor difficulties, cognitive differences, and more.

We audit our accessibility at least once quarterly and fix issues as they're discovered. This is not a one-time activity. It's built into how we work.

What we've done.

Keyboard navigation. Every interactive element — buttons, links, form fields, accordion toggles — can be accessed and operated using a keyboard. The tab order is logical and visible.

Colour contrast. Text and interactive elements meet WCAG AA contrast ratios (4.5:1 for normal text, 3:1 for large text). We don't rely on colour alone to convey information.

Alt text. Every image has descriptive alt text. Decorative images are marked so assistive technologies skip them.

Focus indicators. When you tab through the site, a visible focus indicator tells you where you are. It's not invisible and it's not covered by other elements.

Responsive typography. Text scales smoothly between mobile and desktop. Line-height and letter-spacing are generous enough to be readable. We don't use very small fonts.

Reduced motion. If you've set your device to prefer reduced motion, animations and transitions dial back. The site still works, but it's less distracting.

Screen reader tested. We test our pages with NVDA and JAWS. Form labels are properly associated. Headings are semantic. Landmarks are in place.

Forms. Every form input has a label. Error messages are clear and linked to the field that caused them. Required fields are marked. Placeholder text doesn't replace labels.

Known limitations.

We're not perfect. Here are the gaps we know about:

• Embedded YouTube videos. Some embedded video content may lack captions. We flag this to our board and work with content creators to add captions where possible.
• PDFs. If we link to a PDF that's not accessible, we make an equivalent HTML version available on request.

If you find an access barrier that's not listed here, tell us and we'll fix it.

Plain English.

We write at a Year 9 reading level where possible. We avoid jargon without explanation. We use short sentences. We break up long blocks of text with subheadings. That makes our content easier to understand for everyone — especially people with cognitive differences, learning disabilities, or English as a second language.

Alternative formats.

If you need this content in a different format — large print, Easy Read, or a different language — email hello@knowmykid.com.au and ask. We aim to provide an alternative within 5 business days. It's part of our commitment.

Reporting an access barrier.

If you find something on this site you can't access — a button you can't click with your keyboard, text that's too small, a video with no captions, anything — please tell us.

Email: hello@knowmykid.com.au

What to include: what you were trying to do, what happened, what device and browser you use, and your contact details if you'd like a response.

We respond within 5 business days. If we can't resolve it quickly, we'll tell you what we're doing and when you can expect an update. If we still haven't resolved it after 30 days, you can escalate to the Australian Human Rights Commission.

External complaints.

If we don't resolve your accessibility concern to your satisfaction, you can lodge a complaint with the Australian Human Rights Commission.

Australian Human Rights Commission

Website: humanrights.gov.au

Phone: 1300 656 419

First Nations accessibility.

We acknowledge the Traditional Custodians of the lands on which we work. We are actively working with First Nations family services and accessibility advocates to ensure our content is culturally appropriate and accessible to First Nations families and communities. This work is ongoing, and we welcome feedback and partnership.